You can return all items, except tools (shears, combs, brushes, hair accessories and Daze stiks), for a refund or store credit if it is within 14 days of purchase and items are unused, unopened and in original packaging. Shipping costs are non-refundable. Refunds and store credit will be provided for the cost of the item plus tax only. You are responsible for the return shipping costs.
Contact us at Shop@TheDazeStudio.com within 14 days of receiving your items and we will give you authorization and the option to return the item(s) for store credit or return the item(s) for a refund. Any returns without prior authorization will not be accepted. All returns may be subject to inspection before approval. Ship the items back to us and provide us with a tracking number. Once we receive the item(s), we will issue a refund or store credit.
The following items are non-refundable: shears, combs, brushes, hair accessories and Daze stiks.
If you would like store credit instead of a refund, please notify us in your original email to Shop@TheDazeStudio.com. If your items meet the requirement stated in the previous paragraph, you will be sent a store credit code via email after we receive your return. When you use your store credit, free shipping will only apply if your order is over $75.
Store credit returns are limited to one shipped return per 14-day policy period. We are unable to issue refunds on orders placed with store credit.
Please Send All Returns To:
The Daze Studio
PO BOX 26563
San Diego, CA 92196
When Can I Expect To See My Refund?
After we receive the items from you, refunds may take 5-7 business days to process depending on your banking institution.
Can I Exchange Products?
Please see Store Credit section above.
My Order Has Been Shipped, But I Don't Want It Anymore. Can You Refund Me?
If you order has shipped, we can’t recall it. Your shipped order will have to be treated as a return. Shipping charges are non-refundable.
I Haven't Received My Package, But USPS Says It Was Delivered. What Happens Now?
If your package cannot be located, we will open a Missing Mail Search Request with USPS.
This can take up to 8 business days to be completed, and we cannot issue a reship or refund until the process is complete.